Effective Date: 21/04/2026
Last Updated: 21/04/2026
At Organikeando, we are committed to delivering fresh, high-quality products. Due to the perishable nature of our products, we have designed a fair, transparent, and customer-friendly policy that prioritizes both quality assurance and convenience.
1. Our Commitment
We carefully select, handle, and deliver our products to ensure they arrive in optimal condition. However, if any issue arises, we are fully committed to resolving it quickly and efficiently.
2. Immediate Reporting Requirement
To ensure fairness and proper validation, customers must report any issue related to:
Product damage
Lack of freshness
Missing items
Incorrect products
within a maximum of 24 hours after delivery.
Requests submitted after this period may not be eligible for compensation, as product condition can change over time.
3. Visual Evidence Requirement
To process any claim, customers must provide clear visual evidence (photos) of the affected product.
This allows us to:
Verify the issue accurately
Avoid unnecessary inconvenience to the customer
Maintain a fast and efficient resolution process
Photos should clearly show the condition of the product and, when possible, the packaging.
4. Resolution Options
Once the issue has been reviewed and approved, the customer may choose one of the following options:
💰 Refund
A full or partial refund will be issued to the original payment method, depending on the affected product(s).
🔁 Replacement
A replacement product will be provided at no additional cost and included in the customer’s next order.
5. No Physical Return Required
For hygiene, safety, and logistical reasons:
Customers are not required to return the product
This avoids unnecessary transportation and health risks
We recommend that customers:
Safely discard the product, or
Use it for composting when possible
6. Store Credit Option (Recommended)
As a faster and more flexible alternative, we offer:
🎟️ Store Credit / Discount Coupon
A coupon with a value slightly higher than the affected product
Can be used on future purchases
Encourages a smoother and faster resolution
This option is often the quickest way to compensate and continue your shopping experience without delays.
7. Non-Eligible Situations
Refunds or replacements may not be granted in the following cases:
Claims made after 24 hours from delivery
Lack of sufficient visual evidence
Issues caused by improper storage after delivery
Normal natural variations in size, color, or shape of fresh products
Minor imperfections that do not affect usability
8. Processing Time
Claims are typically reviewed within 24–48 hours
Approved refunds may take additional time depending on the payment provider
Store credits or replacements are usually processed faster
9. Customer Responsibility
To ensure product quality, customers are responsible for:
Inspecting the order upon delivery
Storing products properly according to their nature (refrigeration, dry storage, etc.)
Reporting any issues within the required timeframe
10. Our Approach
Our policy is designed to be:
Simple → no complicated returns
Fast → quick resolution
Fair → protection for both customer and business
Customer-focused → prioritizing convenience and trust